Refund policy
Return & Refund Policy
Azulle — azulle.com
Azulle stands behind every product we build. If a purchase isn't the right fit, here's how returns work for orders placed directly on azulle.com.
This policy applies to all purchases made directly through azulle.com, is presented at checkout, and forms part of your terms of purchase together with Azulle's Terms and Conditions of Sale.
Returns
Products purchased directly from Azulle may be returned for a refund within 30 days of the invoice or order confirmation date. Return requests must be submitted through the RMA Portal within this 30-day window.
To receive a full refund, items must be unopened and returned in their original packaging with all included accessories. Opened items, or items returned without original packaging or accessories, are subject to a 15% restocking fee.
Azulle may refuse returns showing physical damage not caused by Azulle.
Non-Returnable Items
The following are not eligible for return under this policy:
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Products sold under a Non-Cancelable / Non-Returnable (NCNR) agreement, per Azulle's Terms and Conditions of Sale.
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Custom-image and custom-configured units.
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Software, digital licenses, and activation keys.
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Closeout units, marked as “Closeout” or “Final Sale” on the product page — these are final sale and not eligible for return, refund, or exchange.
Note: Closeout units that arrive defective remain covered by Azulle's Limited Warranty and are serviced through the RMA Portal under the warranty terms. Defective products are covered by Azulle's Limited Warranty, not this return policy. Visit our Warranty page for coverage terms and service.
How to Start a Return
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Submit a request through the Azulle RMA Portal at azulle.com/rma/ or call (786) 233-6769, Ext. 1.
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Receive your RMA: You will receive a Return Merchandise Authorization (RMA) number. Mark it clearly on the outside of each package.
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Ship your return promptly: Returns must be received by Azulle within 30 days of RMA approval; refunds may be reduced or declined for returns received after this window.
Returns shipped without a valid RMA number may be rejected. Refused or ineligible returns will be shipped back at the customer's expense or, if return arrangements are not made within 30 days, disposed of without credit.
Return Shipping
You are responsible for return shipping costs and for the risk of loss or damage in transit to Azulle. We recommend a traceable carrier such as USPS, UPS, or FedEx. Original shipping and handling charges are not refundable, except when the return results from an Azulle error, such as an incorrect or defective item shipped by Azulle — in which case original shipping is refunded in full and Azulle covers the return shipping within the United States. International returns resulting from an Azulle error will be resolved on a case-by-case basis.
Restocking Fee
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Unopened, complete returns: No fee.
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Opened returns, or returns missing original packaging/accessories: 15% of the purchase price.
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Exchanges or Azulle errors: No fee applies.
Exchanges
Prefer a different Azulle product? Exchanges are welcome within the same 30-day window, and the restocking fee is waived on all exchanges.
Start an exchange through the RMA Portal at azulle.com/rma/ — any price difference will be charged or refunded to your original payment method. Items received through an exchange are subject to this return policy; if an exchanged item is returned for a refund, the restocking fee applicable to the original purchase applies. Defective units are serviced under Azulle's Limited Warranty through the same portal — see the Warranty page for terms.
Refunds
Once your return is received and verified by our returns department, please allow 5–7 business days for Azulle to process your refund. This reflects Azulle's internal processing time only — once the refund is issued, the time for the credit to appear on your statement depends on your bank or card issuer, and Azulle is not responsible for that additional posting time. Refunds are issued to the original form of payment, such as the credit card used for the order.
Questions
Reach us through the RMA Portal at azulle.com/rma/ or call (786) 233-6769, Ext. 1.